Support Engineer II-Ext - AMZ9686750

Amazon•Seattle, WA

8d•$95,600 - $160,000•Onsite

About The Position

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers.

Requirements

Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Engineering or a related field and two years of experience in the job offered or a related occupation.
One year of experience in configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location.
One year of experience in Linux or Windows Operating System support.
One year of experience in networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP.

Responsibilities

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers.
Troubleshoot complex service issues using groundbreaking technologies.
Reproduce customer issues to identify the root cause.
Build proof-of-concept environments aligned with cloud-best-practices.
Build utilities and tools that facilitate safe, high-speed, wide-scale operations.
Identify technical issues and develop improvements to technical processes.
Serve as a point of escalation and drive customer communication during critical service events.
Mentor junior engineers.