Support Engineer I, Amazon India Ads

Amazon•Seattle, WA

22h•$24 - $43•Onsite

About The Position

This role is for a Support Engineer I on the Amazon India Ads team. The team focuses on creating new opportunities for brands within Amazon's advertising ecosystem by building and enhancing services that interface between Amazon Ad products and Indian Brand advertisers. The mission is to improve the advertiser experience, increase product adoption, and enhance convenience, communication, payments, billing, and reporting. The team also manages targeting, relevance, and data management for Brand Ads. The tech stack includes a variety of AWS technologies such as S3, SNS, Dynamo, SQS, Glue, Athena, Redshift, and Lambda, with a focus on server-side development and some Web UI work. The role involves working closely with Product Managers, Designers, and Account Managers to ensure scale, performance, and impact.

Requirements

1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages

Nice To Haves

1+ years of technical support work, engineering or operations environment experience
Experience in a technical customer support role
Experience writing and executing standard operating procedures and runbooks
Experience working in live sports or other streaming media services
Knowledge of streaming video technologies
Foundational knowledge of AWS technologies and networking concepts

Responsibilities

Play a leadership role on the team by becoming a subject matter expert on one or more services.
Own support activities for these services and regularly work with development teams to establish and improve service support.
Operate with limited guidance from management and proactively drive issues to resolution.
Understand the business logic and architecture of supported services to resolve undocumented trouble tickets.
Provide mentoring, training, documentation, and tools to other Support Engineers.