Support Enablement Program Manager

Clay Labs • New York, NY

11d • Hybrid

About The Position

Clay is seeking its first full-time Technical Enablement Manager to lead training and product knowledge initiatives for customer-facing technical teams, including Product Support Specialists (PSS), Services, and Solutions Engineers (SE). This role will be responsible for developing the systems, content, and training programs designed to accelerate the ramp-up time of technical teams, enhance their ability to service customers effectively, and contribute to achieving retention and adoption targets. This is a foundational position where the individual will build programs, own content creation, and deliver training to ensure technical teams remain proficient and confident as Clay's product evolves rapidly. The Technical Enablement Manager will join Clay's Global Enablement team and collaborate closely with CX, Product, and GTM leadership to ensure all technical hires and existing team members possess deep product knowledge and can translate it into tangible customer value. The technical teams at Clay work with innovative companies like OpenAI, Notion, and Canva, assisting them in discovering new avenues for growth and measurable value through the use of Clay.

Requirements

• 3–5 years in Technical Enablement, Customer Success, Solutions Engineering, or a similar role in a fast-paced SaaS environment.
• Strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
• Technically fluent and comfortable understanding data workflows, APIs, integrations, and automation concepts.
• Familiar with the modern GTM tech stack (Clay, Apollo, Salesforce, etc.) and pick up new platforms quickly.
• Experience building and scaling enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
• Experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
• Thrive in fast-paced, high-growth environments and know how to bring structure and clarity without slowing teams down.
• Curious, collaborative, and excited to partner across Product & GTM to ensure teams are equipped to drive growth.

Responsibilities

• Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation.
• Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations.
• Translating new releases, workflow updates, and feature changes into clear, practical content and then delivering it directly to the teams.
• Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they're in front of customers.
• Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered.
• Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources.
• Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming.

Benefits

• Competitive salary and role trajectory.
• Health insurance. Fully funded, high quality health, dental & vision coverage.
• Visa sponsorship.
• Flexible schedules and paid time off.
• Mental health support.
• Annual company retreats
• Personal comfort. Order whatever equipment you think will help you work more enjoyably.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed