Support Desk Tech (NOT remote)

Koch Foods, Inc.•Morton, MS

7h•Onsite

About The Position

The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and serve as the point of contact for issues impacting company IT operations.

Requirements

Experience working on a Help Desk, Service Desk, or IT support team
Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting
Intermediate to advanced knowledge/experience with most of the Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
Ability to handle multiple priorities and varied technical tasks
Good customer service orientation with the ability to explain technical concepts to non-technical users
Strength in formal (written) and informal (verbal) communication skills

Nice To Haves

Experience with Active Directory, Group Policy, and Citrix preferred
Associate’s Degree or higher in IT related area desired but not required
CompTIA A+, Network+, or Security+ Certification preferred
2-4 years of IT helpdesk experience or other IT experience desired but not required
A passion for information technology, and desire to build or continue a career in the IT industry
Maintain a “whatever it takes” attitude to help us make users happy at all times, day or night, weekend or holiday
Demonstrate superior time-management skills and ability to manage multiple projects and tasks simultaneously
Demonstrate a continuous passion for learning both at home and on the job

Responsibilities

Resolve technical support requests via incoming ticket requests, e-mails or calls
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department
Resolves problem situations in a professional manner
Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests
Consistently reviews and prioritizes tickets and workload
Participate in the On-Call rotation for After Hours support
Work effectively with all levels of employees in the organization
Complies with all Company policies and guidelines
Perform other related duties as necessary or as assigned by supervisors