Front Desk/Host (Do Not Apply)

Dave & Buster's•Tampa, FL

1d•$14 - $16•Onsite

About The Position

Dave & Buster’s offers a dynamic work environment where no two days are the same, with flexible schedules to accommodate other commitments. The Front Desk/Host position is crucial for creating positive first impressions for Guests, guiding them through their retail, game rental, and dining experiences. This role requires strong communication skills and enthusiasm to deliver an unparalleled Guest experience.

Requirements

Must be friendly and able to smile frequently.
Ability to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Ability to read and communicate in English.
Ability to articulate clear greetings, requests for assistance, and farewells to Guests.
Skilled at calmly responding to dissatisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
Ability to work days, nights, and/or weekends as required.
Ability to work in noisy, fast paced environment with distracting conditions.
Ability to read and write handwritten notes.
Ability to lift and carry up to 30 pounds.
Ability to move about facility and stand for long periods of time.
Ability to walk or stand 100% of shift.
Ability to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience preferred

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games.
Act as ambassador to the building, greeting Guests with a positive attitude and enthusiasm.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Smile and greet Guests upon entering.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action or suggest alternative courses of action.
Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting them to return.
Prepare for the shift by ensuring the area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Review the cleanliness and organization of the Front Desk and Host station.
Ensure all menus are stocked and properly cleaned and maintained.
Check for restocking of necessary supplies and bring all areas up to standard.
Discuss problem areas with Manager.
Conduct merchandise inventory during and after shift, if applicable.
Maintain a favorable working relationship with all other company Team Members.
Notify Manager of any Guest that is perceived to be unhappy.
Assist other Team Members as needed or as business dictates.
Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manage flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manage wait times and communicate information as needed to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Make timely and accurate calculations of bill transactions.
Greet and assist Guests efficiently and with a smile while processing transactions.
Be responsible for the reconciliation of any monies from their banks.
Complete “To Go” order transactions for Guests and ensure accuracy.
Sell merchandise from the Front Desk, if applicable.