Help Desk & Tech Support Specialist

LSMA Management Inc • San Bernardino, CA

5h

About The Position

The Help Desk and Tech Support Specialist provides first- and second-level technical assistance to employees across a California-based healthcare Management Services Organization (MSO). This role supports clinical and administrative operations by troubleshooting hardware, software, network, and application issues while ensuring compliance with HIPAA, data security standards, and company policies. The role emphasizes customer service, timely issue resolution, and accurate documentation in a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent
• 1+ years of help desk, technical support, or customer-facing IT experience
• Strong customer service and interpersonal communication skills
• Working knowledge of Windows OS, Microsoft 365, and basic networking concepts
• Ability to troubleshoot and resolve technical issues efficiently
• Understanding of data privacy, security best practices, and HIPAA requirements
• Ability to document work clearly and accurately
• Strong organizational skills and attention to detail
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Ability to work independently and as part of a team

Nice To Haves

• Associate’s degree or coursework in Information Technology, Computer Science, or related field
• Experience supporting healthcare, MSO, or clinical environments.
• Experience with HIPAA-regulated systems and PHI handling
• CompTIA A+, Network+, or equivalent
• Microsoft or other relevant technical certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED