Support Desk Position
Skiptown•Atlanta, GA
•Onsite
About The Position
Be the first friendly face guests see and make every visit seamless and memorable. As a Skiptown Support Skipper, you’ll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you’ll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.
Requirements
- Ability to stand, walk, and move for extended periods during shifts
- Ability to safely lift and handle up to 30 lbs
- Comfortable working in an environment with dogs, pet hair, and occasional messes
Nice To Haves
- Customer service, hospitality, or front desk/concierge experience
- Experience in a pet care environment or knowledge of pet services
- Familiarity with scheduling or booking software
Responsibilities
- Welcome guests warmly and provide prompt, friendly service
- Answer questions about services, memberships, pricing, and events
- Assist with daycare, boarding, and grooming check-ins and check-outs
- Manage bookings and reservations using Skiptown’s software
- Process payments for services, memberships, and retail sales
- Promote Skiptown memberships, services, and special offers
- Keep the front desk and lobby clean, organized, and guest-ready
- Communicate updates and important information between guests and team members
- Document and escalate guest concerns or incidents as needed
Benefits
- Free VIP Membership to Skiptown
- Employee discounts on all Skiptown services
- $15 Dog Daycare
- Free DoorDash DashPass subscription
- 50% discount on The Farmer’s Dog fresh pet food
- Discounted pet insurance through Spot
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
