Support Desk Specialist
NextEdge Networks Holdings LLC•Ball Ground, GA
•Onsite
About The Position
The Support Desk Specialist provides first-line technical support to end users across the organization. This role is responsible for resolving hardware and software issues, supporting day-to-day IT operations, and ensuring employees have reliable access to systems, tools, and technology. The IT Support Specialist serves as a key point of contact for technical assistance and is focused on delivering timely resolutions and a high-quality user experience.
Requirements
- High school diploma or equivalent required
- 2–4 years of experience in IT support, help desk, or desktop support
- Experience with Microsoft 365 and Windows environments
- Working knowledge of Active Directory (user accounts, permissions, group policies)
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting skills
- Customer-focused with clear, professional communication
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and documentation skills
- Collaborative team player with the ability to work independently
- Adaptable and eager to learn new technologies
Nice To Haves
- Associate’s or Bachelor’s degree in IT or related field preferred
Responsibilities
- Provide Tier 1/Tier 2 support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, VPN, and business applications
- Respond to, prioritize, and document support requests through the ticketing system
- Set up, configure, and deploy equipment and software for new and existing employees
- Support onboarding and offboarding processes, including account provisioning and access management
- Assist with troubleshooting basic network connectivity issues and escalate as needed
- Maintain IT asset inventory and track equipment lifecycle
- Perform routine system updates, patches, and preventative maintenance
- Provide end-user guidance and basic training on systems, tools, and best practices
- Partner with internal teams and external vendors to resolve escalated issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
