Help Desk Technician (temporary position)

Be OSSome•Huntsville, AL

2d•Onsite

About The Position

OSS has an immediate opening for a Temporary Entry Level Help Desk Technician to provide services to the CIO for a valued US Army customer on Redstone Arsenal in Huntsville, AL. Our CIO customer provides IT support to over 2800 external/internal users. This position is a traditional 100% in-office position and is located on Redstone Arsenal. Note - Current SECRET Clearance required. Must be local candidate as position in on-site at Redstone and candidate must be immediately available.

Requirements

DoD Secret Clearance - Ability to obtain
High School Diploma or equivalent

Nice To Haves

Bachelor's Degree
A+ Certification - must obtain A+ Certification within 6 months of starting
Information Assurance Tech 2
Security +
CompTIA A+ Certification
Help Desk Experience

Responsibilities

End-user support, ticket response, resolution, and escalation for apps/SP.
Respond to inquiries from computer users and assist in resolving IT problems.
Diagnose computer hardware and software issues.
Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
Diagnose the nature of the problem and walk the customer through the problem-solving steps.
Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
Be proficient in the software and hardware used by the government.
Be able to readily provide guidance and resolve issues.
Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.