Support Coordinator

Home Group • Durham, NC

5d • Hybrid

About The Position

As a Support Coordinator in our Central Resource Team (CRT), you’ll be part of a specialist team stepping in wherever you’re needed most. You’ll keep vital services running smoothly while making sure our customers get the care and stability they depend on. With no two days the same, you’ll build your skills and grow your career faster than in a single post! This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

Requirements

• Passion for supporting customers to live their best life, with teamwork and attention to detail.
• Experience in person-centered support planning and guiding colleagues to follow plans.
• Skilled coordinating and assessing customer referrals.
• The ability to work independently, stay calm under pressure, and remain resilient.
• Access to a vehicle with business insurance (mileage paid).
• Enhanced DBS check required (paid for by us).

Responsibilities

• Create support plans and coordinate a small team of Support Workers.
• Work across Durham and Sunderland with a variety of customers.
• Support daily living skills (meals, shopping, budgeting, tenancy, moving to independence).
• Carry out risk assessments, goal setting, planning, and reviews.
• Build strong relationships, time for chats, collaboration, and not rushing between customers.

Benefits

• 34 days leave (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed