Support Coordinator

Opportunities Inc•Gaithersburg, MD

5d•$0 - $60,000

About The Position

The Support Coordinator manages a caseload of 25–30 people supported by Opportunities, Inc., serving as their main point of contact and coordinating day-to-day service information among staff, people supported, Coordinators of Community Services (CCSs), community providers, and other team members. The position reports to a Program Manager and coordinates services, communicates service needs, and helps ensure that current Person-Centered Plan (PCP) goals are understood and implemented by Direct Support Staff. The role develops and maintains robust, compliant PCPs; coordinates service delivery and employment-related support; tracks progress, funding, and service utilization; and keeps records and required documentation current. The Support Coordinator is expected to understand Community Pathways and Community Supports Waiver services, particularly those offered by Opportunities, Inc., and to advocate for each person’s rights, choices, preferences, and goals.

Requirements

At least 2 years of experience working with adults with intellectual and developmental disabilities.
Bachelor’s degree in counseling, social work, business, or a related field; experience in the I/DD field may be considered in lieu of a degree.
Knowledge of the Developmental Disabilities Administration (DDA) support system and Waiver services.
Strong organization and time-management skills, with the ability to manage multiple priorities effectively.
Strong communication and interpersonal skills.
Ability to work effectively with diverse populations, build appropriate rapport, and demonstrate cultural competence.
Proficiency with the Microsoft Office suite.
Understanding of activities and resources in Montgomery County and/or Prince George’s County, and ability to share related information.
Valid driver’s license, clean driving record, reliable transportation, and willingness to drive company vehicles.
Ability to take initiative and complete tasks independently.

Nice To Haves

Prior experience working in LTSS and iCareManager.
Creativity related to implementation of services.

Responsibilities

Serve as the primary point of contact for assigned people supported and their families, Coordinators of Community Services, other provider agencies, and relevant team members.
Collaborate with Employment Specialists to develop employment profiles and coordinate job development, on-site and off-site support, follow-along support, and other employment needs.
Assist people with job applications and employer follow-up as needed, and provide coverage for Community Supports Professionals when necessary while prioritizing regular duties.
Coordinate transportation services and manage transportation authorizations and spending for people who need transportation support.
Complete quarterly reviews of each person’s progress toward goals and track and share PCP goal progress with stakeholders.
Complete required documentation, including progress notes, attendance information, and employment forms, and maintain current records in iCM and iCareManager.
Attend required meetings related to discovery, PCP development and review, services, employment planning, and team coordination.
Train Direct Support Staff and other Opportunities, Inc. team members on assigned people’s Person-Centered Plans.
Coordinate the discovery of person-related needs, including activities of daily living, employment, and advocacy.
Ensure services are delivered in accordance with approved funding, review utilization of service units, and report concerns to the Director when appropriate.
Assist with schedules for Direct Support Staff so services promote meaningful activities, skill-building, and goal achievement.
Advocate for each person’s rights, choices, and preferences in the service system and community, following the philosophy of “Nothing about me without me.”
Complete required DDA and agency training and maintain renewable training requirements.
Collaborate with the Program Manager, Direct Support Staff, people supported, families, and professionals to develop, review, and update individualized PCPs.
Ensure PCPs meet COMAR and Federal Waiver requirements and remain responsive to people’s evolving needs and preferences.
Troubleshoot PCP approval errors and delays, develop action plans to support timely approval, and minimize plan auto-extensions.
Monitor LTSS daily for pending plan activity and take appropriate action.
Compare requested service units in each person’s plan in iCareManager with data entered into LTSS and confirm accuracy.
Work with program teams to ensure goals and implementation strategies align with services offered by Opportunities, Inc.
Monitor clarification requests and ensure issues are resolved promptly.
Participate in cross-functional teams as assigned to address organizational needs and promote collaboration across departments.