Support Coordinator

Hope Solutions•Pleasant Hill, CA

1d•$24 - $27•Onsite

About The Position

Hope Solutions is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The agency envisions a world where everyone has a home and community support to live with dignity and reach their full potential. Hope Solutions is committed to excellence, integrity, respect, compassion, and humility, and its mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. The Support Coordinator (SC) role is based at Civic Center Apartments, a Permanent Supportive Housing site in Richmond, California. The SC will provide site-based and community-based support to adult clients, assisting them in navigating social service systems such as medical, mental health, legal, and educational services. The role requires working non-judgmentally and respectfully, promoting independence and self-advocacy skills. The SC will collaborate with a multidisciplinary team to support clients' perspectives, relationships, and culture, while promoting housing stability and contributing to a culture of recovery and empowerment. The SC will uphold the integrity of clients’ program goals.

Requirements

Knowledge of and belief in Housing First philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.
AA or AS degree in a field applicable to social services and/or a high school diploma plus a minimum of 3 years' experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid CA driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Nice To Haves

Bilingual in English/Spanish is a plus.

Responsibilities

Provide on-site, in-home, or community-based support services to adult clients.
Offer direct services including outreach, engagement, referral, linkage, and follow-up services to participants and their families/supports at their preferred locations.
Provide direct services in-home, in the field, at various institutional settings, and in other community locations.
Provide transportation to necessary appointments and community resources.
Meet with clients consistently to establish and maintain contact, build rapport, facilitate client interests in resources, support and accompany clients through interpersonal and institutional transitions, teach and enhance coping skills, facilitate healthy dialogue between clients and relevant parties, and assist with providing referral and linkage services for clients to community supports.
Participate in maintaining a network of services and resources for clients receiving mental health services.
Assist with accessing and providing linkages to other services based on the client’s needs.
Help increase client’s own advocacy skills to obtain services.
Assist clients in developing their own support network with a focus on their individual needs.
Demonstrate awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Demonstrate knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
Foster and reinforce an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
Participate in and complete the new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
Review and commit to the Diversity, Inclusion, Equity, and Belonging Commitment.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications as needed.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.