Support Coordinators/QIDP

St Marys Home for Disabled Children•Norfolk, VA

5d•Onsite

About The Position

The Support Coordinator (QIDP) is pivotal to ensuring that each individual receives coordinated, person-centered services that support a happy, healthy, meaningful, and fulfilling life. The Support Coordinator leads the person-centered planning process and ensures that services are developed, integrated, coordinated, implemented, monitored, and revised based on each individual’s strengths, preferences, priorities, assessed needs, and desired outcomes. The Support Coordinator serves as a primary connector among the individual, family/guardian, Residential Services, Direct Support Professionals (DSPs), DSP Trainers, clinical and therapeutic disciplines, and other members of the interdisciplinary team. In all responsibilities, the Support Coordinator models and advances St. Mary’s Home core values of Kind, Collaborative, Compassionate, Fun, Engaged, and Person-Centered, while ensuring continuous active treatment and helping each individual achieve a good life.

Requirements

QIDP requires one of the following: A doctor of medicine or osteopathy licensed in Virginia; A registered nurse licensed in Virginia; or A bachelor’s degree in a human services field including but not limited to sociology, social work, special education, rehabilitation counseling or psychology, or a bachelor’s degree in another field in addition to and advanced degree in a human services field.
At least 1 year of experience working directly with persons having severe developmental and physical disabilities.
Background in developing and implementing service plans.
Current acceptable driving record and valid VA driver’s license.
Strong communication, organizational, time management and multi-tasking skills.
Computer skills especially with Microsoft word, power point and excel.
Ability to sit, stand and walk for variable periods of time.
Able to lift 35 pounds independently.
Specific vision, verbal communication, and hearing abilities are necessary for some functions of the position.
Ability to use lifting and mobility equipment necessary to care for the residents.
Ability to actively contribute to and build collaborative interdisciplinary teams, including effective partnership with Residential Services leadership, DSP Trainers, Team Leads, DSPs, families/guardians, and clinical/therapeutic disciplines.
Ability to provide, coordinate, and reinforce ongoing professional in-service education, individual-specific ISP training, coaching, and competency support in partnership with Residential Services leadership and DSP Trainers.
Ability to ensure that staff understand the intent and requirements of each individual’s ISP and are capable of translating the plan into consistent, person-centered daily supports and active treatment across shifts and settings.
Ability to be confident and have the capability of conducting activities in a productive, orderly and efficient manner.
Demonstrated commitment to person-centered planning and ability to successfully complete Person-Centered Thinking training developed by The Learning Community for Person Centered Practices.
The Support Coordinator must be able to facilitate planning that reflects the individual’s voice, strengths, preferences, choices, relationships, desired outcomes, and vision for a good life.
Ability to successfully complete the approved behavior and crisis management program at St. Mary’s Home.

Nice To Haves

Prior experience working with children and/or young adults with multiple disabilities is preferred.
Some knowledge and experience with electronic health records preferred.
Preference will be given to those who are also a Person-Centered Thinking Coach.

Responsibilities

Leads a meaningful, person-centered planning process for each individual on the caseload, ensuring the individual’s voice, preferences, strengths, routines, relationships, culture, communication style, choices, goals, and vision for a good life guide planning.
Ensures the individual and family/guardian are supported to actively participate in Team meetings.
Develops and maintains the Individual Support Plan (ISP) through the person-centered planning process, translating comprehensive assessments, evaluations, individual priorities, and interdisciplinary recommendations into clear, meaningful, measurable outcomes and supports.
Ensures the ISP identifies what is important to and important for the individual, promotes choice and independence, and provides direct support staff with practical direction for consistent implementation across settings and shifts.
Responds to concerns expressed by the individual, family/guardian, Residential Services staff, DSPs, DSP Trainers, or other interdisciplinary team members regarding supports, behavior, quality of life, implementation of the ISP, or significant changes in need.
Convenes relevant team members, documents recommendations, communicates changes clearly, and collaborates with Residential Services leadership and DSP Trainers to ensure recommendations are implemented and necessary staff training, coaching, or competency follow-up occurs.
Collaborates closely with the individual’s interdisciplinary support team, including Residential Services leadership, nursing, therapy, behavioral consultants (e.g., BCBA), community engagement, and other applicable disciplines, to develop or update behavior support plans and other components of the ISP in a timely manner.
Follows up across departments to ensure supports are coordinated, person-centered, and consistently implemented.
Ensures follow up to recommendations for services, equipment or programs and documents in progress notes.
Ensures that adequate environmental supports and assistive devices are available to promote independence.
Maintains a visible presence in the residential neighborhoods and provides assistance to unit staff as appropriate, including observation, coaching, problem-solving, and direct support of individuals when needed.
Partners with Residential Services leadership, Team Leads, DSP Trainers, and DSPs to strengthen understanding of each individual’s plan and promote consistent, person-centered implementation.
Monitors bed board and closet information areas for each individual on their caseload to ensure that all necessary information for direct support staff is accurate and thorough.
Provides unit information per individual, tracks event reports, and provides information regarding scheduled activities.
Identifies staffing patterns.
Documents ISPs, progress notes and required reports for each department, inputs monthly summaries and quarterly reports, behavior support notes, interdisciplinary team meetings and recommendations.
Inputs details on each individual’s profile and support goals and documentation of services provided.
Filters for specific reports that provide information for coordination and monitoring of services.
Monitors services provided to ensure compliance with requirements and report current status, progress or lack thereof in monthly summaries and quarterly reports, including reports from other departments.
Monitors and reviews data and progress towards outcome achievement and revises programs as needed based on current needs and performance.
Ensures consistency, through routine observations and review of documentation and data, in the implementation of ISPs, active treatment, behavior support plans, and other service designs across internal and external programs and disciplines.
Identifies gaps between the written plan and actual practice and works collaboratively with Residential Services leadership, DSP Trainers, Team Leads, and relevant disciplines to develop corrective supports, retraining, coaching, or plan revisions as needed.
Monitors event reports affecting the individuals on the unit.
Attends QI “huddle” meeting when needed to review specific event reports and ensure compliance with recommendations.
Submits recommendations and follows through as needed in response to any event reports related to active treatment or behavioral support.
Collaborates with Residential Services leadership and DSP Trainers to develop, coordinate, and provide ongoing training, coaching, and reinforcement so DSPs and other staff understand each individual’s ISP, goals, outcomes, supports, preferences, communication needs, and active treatment expectations and can implement them accurately and consistently across all shifts.
Provides subject-matter expertise regarding individual plans and assists Residential Services leadership and DSP Trainers in the design, development, and delivery of training and competency support.
Works in partnership with Residential Services leadership, DSP Trainers, Talent/Professional Development, Team Leads, and relevant interdisciplinary department leaders to ensure training is timely, practical, consistent with the ISP, and reinforced through observation and follow-up.
Maintains proactive, respectful, and collaborative communication among support team members, including the individual, family/guardian, DSPs, Team Leads, DSP Trainers, Residential Services leadership, nursing, therapists, community engagement, department leaders, and administration as appropriate.
Serves as a go-to resource for questions about the individual’s ISP, priorities, supports, and interdisciplinary recommendations.
Builds compassionate, trusting relationships with families/guardians and supports their active participation in person-centered planning and decision-making.
Develops and maintains communication notebooks to go with the individual to school or day programs that assists in the collaboration of services and addresses any immediate needs.
Refers concerns from school or day programs to appropriate departments within the facility.
Attends IEPs or other scheduled meetings at schools or day programs to ensure consistency in programming and collaboration between services.
Acts as an advocate for individuals and on behalf of families in IEP meetings or with other external programs.
Conducts regular visitation/observation on behalf of each individual in the schools or day programs.
Collects information/data related to IEP/ISP progress for each individual in the schools or day programs.
Is actively involved in resolving any discrepancies or conflicts between programmatic, medical, dietary, school, day program and/or vocational aspects of the individual’s assessment and program planning.
Participates in and, as appropriate, facilitates routine unit-based meetings across shifts with Residential Services leadership, DSP Trainers, Team Leads, and direct care staff to gather and share information related to active treatment and ISP implementation, provide individual-specific education, answer questions, identify barriers, and reinforce consistent person-centered supports.
Immediately addresses any unforeseen emergencies (i.e. unauthorized use of restraints, uncooperative service providers, etc.) with appropriate authorities.
Meets routinely with the Program Manager and other Residential Services leadership to discuss individual needs, ISP implementation, staff support needs, changes to services/programs, regulatory or policy updates, quality concerns, and opportunities to improve coordination and outcomes.
Maintains regular partnership with DSP Trainers to identify trends and prioritize ongoing plan-implementation training across shifts.
Recommends improvements to program monitoring and delivery systems as appropriate to increase efficiency or effectiveness of services.
Provides feedback to respective department supervisors on performance of staff members assigned to that department to include outstanding or poor performance of duties.