Support Coordinators/QIDP

ST MARYS HOME•Norfolk, VA

5d•$62,000 - $72,000•Onsite

About The Position

The Support Coordinator (QIDP) is pivotal to ensuring that each individual receives coordinated, person-centered services that support a happy, healthy, meaningful, and fulfilling life. The Support Coordinator leads the person-centered planning process and ensures that services are developed, integrated, coordinated, implemented, monitored, and revised based on each individual’s strengths, preferences, priorities, assessed needs, and desired outcomes. The Support Coordinator serves as a primary connector among the individual, family/guardian, Residential Services, Direct Support Professionals (DSPs), DSP Trainers, clinical and therapeutic disciplines, and other members of the interdisciplinary team. In all responsibilities, the Support Coordinator models and advances St. Mary’s Home core values of Kind, Collaborative, Compassionate, Fun, Engaged, and Person-Centered, while ensuring continuous active treatment and helping each individual achieve a good life.

Requirements

Professional communication, behavior, judgment, and accountability.
Model St. Mary’s Home core values: Kind, Collaborative, Compassionate, Fun, Engaged, and Person-Centered.
Respectful, courteous, positive, and solutions-focused approach in all encounters.
Compliance with attendance and punctuality policies.
Flexibility to meet family needs, attend necessary meetings, and support training across shifts.
QIDP requires one of the following: a doctor of medicine or osteopathy licensed in Virginia, a registered nurse licensed in Virginia, or a bachelor’s degree in a human services field (sociology, social work, special education, rehabilitation counseling or psychology) or a bachelor’s degree in another field with an advanced degree in a human services field.
At least 1 year of experience working directly with persons having severe developmental and physical disabilities.
Background in developing and implementing service plans.
Current acceptable driving record and valid VA driver’s license.
Strong communication, organizational, time management and multi-tasking skills.
Computer skills especially with Microsoft Word, PowerPoint and Excel.
Ability to actively contribute to and build collaborative interdisciplinary teams.
Ability to provide, coordinate, and reinforce ongoing professional in-service education, individual-specific ISP training, coaching, and competency support.
Ability to ensure that staff understand the intent and requirements of each individual’s ISP and are capable of translating the plan into consistent, person-centered daily supports and active treatment across shifts and settings.
Ability to be confident and have the capability of conducting activities in a productive, orderly and efficient manner.
Demonstrated commitment to person-centered planning and ability to successfully complete Person-Centered Thinking training.
Ability to successfully complete the approved behavior and crisis management program at St. Mary’s Home.

Nice To Haves

Prior experience working with children and/or young adults with multiple disabilities is preferred.
Some knowledge and experience with electronic health records preferred.
Preference will be given to those who are also a Person-Centered Thinking Coach.

Responsibilities

Leads the person-centered planning process and ensures that services are developed, integrated, coordinated, implemented, monitored, and revised based on each individual’s strengths, preferences, priorities, assessed needs, and desired outcomes.
Serves as a primary connector among the individual, family/guardian, Residential Services, Direct Support Professionals (DSPs), DSP Trainers, clinical and therapeutic disciplines, and other members of the interdisciplinary team.
Provides leadership for the ISP process and works collaboratively with the individual, family/guardian, Residential Services leadership, DSP Trainers, DSPs, and the interdisciplinary team to ensure plans are understood, implemented consistently, evaluated for effectiveness, and revised as needs and priorities change.
Familiarity with Medicaid regulations with regard to Support Coordinator (QIDP) role and compliance with standards is required.
Involved in admission planning and comprehensive assessments to ensure the suitability of placement and ability to provide services needed.
Leads a meaningful, person-centered planning process for each individual on the caseload, ensuring the individual’s voice, preferences, strengths, routines, relationships, culture, communication style, choices, goals, and vision for a good life guide planning.
Ensures the individual and family/guardian are supported to actively participate in Team meetings.
Develops and maintains the Individual Support Plan (ISP) through the person-centered planning process, translating comprehensive assessments, evaluations, individual priorities, and interdisciplinary recommendations into clear, meaningful, measurable outcomes and supports.
Ensures the ISP identifies what is important to and important for the individual, promotes choice and independence, and provides direct support staff with practical direction for consistent implementation.
Responds to concerns expressed by the individual, family/guardian, Residential Services staff, DSPs, DSP Trainers, or other interdisciplinary team members regarding supports, behavior, quality of life, implementation of the ISP, or significant changes in need.
Collaborates closely with the individual’s interdisciplinary support team to develop or update behavior support plans and other components of the ISP in a timely manner.
Ensures follow up to recommendations for services, equipment or programs and documents in progress notes.
Ensures that adequate environmental supports and assistive devices are available to promote independence.
Maintains a visible presence in the residential neighborhoods and provides assistance to unit staff as appropriate, including observation, coaching, problem-solving, and direct support of individuals when needed.
Monitors bed board and closet information areas for each individual on their caseload to ensure that all necessary information for direct support staff is accurate and thorough.
Is familiar with internal electronic systems to include the company website, electronic medical records (EMR) and health records (EHR).
Provides unit information per individual, track event reports, provide information regarding activities scheduled, identify staffing patterns.
Documents ISPs, progress notes and required reports for each department, input monthly summaries and quarterly reports, behavior support notes, interdisciplinary team meetings and recommendations.
Input details on each individuals’ profile and support goals and documentation of services provided.
Monitors services provided to ensure compliance with requirements and report current status, progress or lack thereof in monthly summaries and quarterly reports.
Monitors and reviews data and progress towards outcome achievement and revises programs as needed based on current needs and performance.
Ensures consistency in the implementation of ISPs, active treatment, behavior support plans, and other service designs across internal and external programs and disciplines.
Monitors event reports affecting the individuals on the unit and attends QI “huddle” meetings when needed.
Submits recommendations and follows through as needed in response to any event reports related to active treatment or behavioral support.
Collaborates with Residential Services leadership and DSP Trainers to develop, coordinate, and provide ongoing training, coaching, and reinforcement so DSPs and other staff understand each individual’s ISP, goals, outcomes, supports, preferences, communication needs, and active treatment expectations.
Provides subject-matter expertise regarding individual plans and assists Residential Services leadership and DSP Trainers in the design, development, and delivery of training and competency support.
Works in partnership with Residential Services leadership, DSP Trainers, Talent/Professional Development, Team Leads, and relevant interdisciplinary department leaders to ensure training is timely, practical, consistent with the ISP, and reinforced through observation and follow-up.
Maintains proactive, respectful, and collaborative communication among support team members.
Builds compassionate, trusting relationships with families/guardians and supports their active participation in person-centered planning and decision-making.
Facilitates communication between external providers and departments within St. Mary’s by developing and maintaining communication notebooks, referring concerns to appropriate departments, attending IEPs or other scheduled meetings at schools or day programs, and acting as an advocate.
Conducts regular visitation/observation on behalf of each individual in schools or day programs.
Collects information/data related to IEP/ISP progress for each individual in schools or day programs.
Is actively involved in resolving any discrepancies or conflicts between programmatic, medical, dietary, school, day program and/or vocational aspects of the individual’s assessment and program planning.
Participates in and, as appropriate, facilitates routine unit-based meetings across shifts.
Immediately addresses any unforeseen emergencies with appropriate authorities.
Meets routinely with the Program Manager and other Residential Services leadership to discuss individual needs, ISP implementation, staff support needs, changes to services/programs, regulatory or policy updates, quality concerns, and opportunities to improve coordination and outcomes.
Recommends improvements to program monitoring and delivery systems as appropriate to increase efficiency or effectiveness of services.
Provides feedback to respective department supervisors on performance of staff members assigned to that department.