Support Coordinator I - Beach Cities Ortho Manhattan Beach - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
Support Coordinator I is an entry-level coordinator role providing customer service and administrative support for patients to promote patient satisfaction and clinic operations. The position coordinates appointments across multiple specialty clinical services and supports daily clinic preparation, including message distribution, phone coverage, clinic and procedure scheduling, encounter registration, and referrals management. The coordinator enters information accurately into computer systems; manages medical records, insurance verification, authorizations, scheduling, referrals, and billing documentation; and supports clinic flow and patient communication. The role serves as a point of contact for patients and caregivers, helps coordinate information among patients and the care team, and protects patient confidentiality. It also collaborates with clinic and hospital personnel and supports quality assurance, audits, data collection, and process-improvement projects. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Flexibility to cover other staff members during sick time, vacation, or leave of absence.
- Excellent phone and interpersonal skills.
- Excellent verbal and written communication skills.
- Detail-oriented and able to manage multiple tasks simultaneously.
- Ability to work independently and in a team setting.
- Proficiency with computers, Microsoft Office, and applicable departmental software.
- Ability to take initiative, deal effectively with constant change, and willingly accept responsibility.
- Fire Life Safety Training (LA City); if not held upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration. Required within LA City only.
Nice To Haves
- Bachelor’s degree in a related field.
- One year of administrative or customer service experience in a medical office, preferably in an ambulatory care environment.
- Knowledge of medical terminology.
Responsibilities
- Enter information accurately and thoroughly into computer systems.
- Provide medical records to physicians and multidisciplinary teams for review; verify insurance and obtain authorizations for visits and procedures.
- Schedule patient evaluations, clinic appointments, laboratory services, diagnostic testing, and consultations as requested by physicians.
- Complete other department scheduling functions according to procedures and protocols.
- Review the master schedule, anticipate operational needs and changes, support clinic flow, and send letters of medical necessity as needed.
- Assist with clerical and scheduling needs, including filing and collecting supporting documentation for billing.
- Provide phone coverage; contact and distribute messages to medical personnel through electronic messaging systems; read and respond to email; retrieve and respond to voicemail within 24 hours per department protocol.
- Greet patients professionally and interact with the public, patients, and clinic personnel with courtesy, compassion, kindness, and honesty.
- Act as a point of contact for patients and caregivers, taking accountability for their experience and providing guidance on scheduling, paperwork, and follow-up appointments.
- Gather documentation related to patient insurance benefits and alternative funding sources as needed.
- Assist in preparing estimates of patient liabilities, including copayments, deductibles, coinsurance, deposits, and prior account balances, using department guidelines and systems.
- Coordinate patient information and needs for physicians, nurses, laboratory staff, and other care team members.
- Communicate missing documentation requirements and changes in patient or case information to patients, caregivers, and involved personnel; work with hospital personnel to resolve issues and accommodate patients.
- Adhere to policies protecting patient confidentiality.
- Maintain communication with management and staff, demonstrate professional conduct, stay informed about changes within the USC healthcare system, and serve as a liaison between the department and hospital and physician staff.
- Support the Clinic Manager with quality assurance, patient flow, data collection, and projects as needed.
- Participate in audits, corrections, department projects, and quality or process-improvement efforts.
- Cover for other staff members during sick time, vacation, or leave of absence.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
