Support Coordinator I - Beach Cities Ortho Manhattan Beach - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
The Support Coordinator I is an entry-level coordinator who provides customer service and administrative support for patients to promote patient satisfaction and effective clinic operations. The role coordinates appointments across multiple specialty clinical services and supports daily clinic preparation, including message distribution, phone coverage, clinic and procedure scheduling, encounter registration, and referral management. The coordinator performs clerical and scheduling work, verifies insurance and obtains authorizations, gathers and communicates patient information, and helps patients and caregivers navigate scheduling, paperwork, and follow-up. The role also supports patient flow, quality assurance, data collection, audits, and department projects, while collaborating with clinic staff and other hospital personnel. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Flexibility to cover other staff members during sick time, vacation, or leave of absence.
- Excellent phone and interpersonal skills.
- Excellent verbal and written communication skills.
- Detail-oriented, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Proficiency with computers, Microsoft Office, and applicable departmental software.
- Initiative, ability to deal effectively with constant change, and willingness to accept responsibility.
- Fire Life Safety Training (LA City); if the card is not held at hire, it must be obtained within 30 days of hire and kept current through renewal before expiration. Required within LA City only.
Nice To Haves
- Bachelor’s degree in a related field.
- One year of administrative or customer service experience in a medical office, preferably in an ambulatory care environment.
- Knowledge of medical terminology.
Responsibilities
- Enter information accurately into computer systems.
- Provide medical records to physicians and multidisciplinary teams for review; verify insurance and obtain authorization for visits and procedures.
- Schedule patient evaluations and clinic appointments, as well as laboratory services, diagnostic testing, and consultations requested by physicians.
- Perform other department scheduling functions according to procedures and protocols.
- Review the master schedule and anticipate operational requirements and changes; support clinic flow and patient experience, including sending letters of medical necessity.
- Assist with clerical and scheduling tasks, including filing and collecting supporting documentation for billing.
- Provide phone coverage; contact and distribute messages to medical personnel through electronic messaging systems, including text, voice, and email.
- Read and respond to email throughout the day and retrieve and respond to voicemail within 24 hours according to department protocol.
- Interact courteously and professionally with patients, the public, and clinic personnel.
- Serve as a point of contact for patients and caregivers, providing information and guidance about patient care, scheduling, paperwork, and follow-up appointments.
- Gather documentation related to patients’ insurance benefits and alternative funding sources as needed.
- Assist in preparing estimates of patient liabilities, including copayments, deductibles, coinsurance, deposits, and prior account balances, using department guidelines or systems.
- Coordinate and gather patient information and needs for physicians, nurses, laboratory staff, and others.
- Communicate missing-documentation needs and changes in patient or case information to patients, caregivers, and involved care-team personnel.
- Work with hospital personnel to resolve issues and accommodate patients.
- Protect patient confidentiality in accordance with applicable policies.
- Maintain open communication with management and staff and maintain a professional demeanor.
- Keep informed about changes within the USC healthcare system.
- Act as a departmental liaison with other hospital staff and physicians’ staff.
- Support the Clinic Manager with quality assurance, patient flow, data collection, and projects as needed.
- Participate in audits, corrections, and department-specific quality or process-improvement efforts.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
