Support Center Representative - John Deere Technology
About The Position
C & B Operations, LLC is hiring a Support Center Representative for its Field Support Office in Sioux Falls, South Dakota. The role supports customer satisfaction and loyalty by handling inbound and outbound customer calls, text messages, and emails about products and services offered through the company’s John Deere dealerships. The representative provides timely solutions, diagnoses product hardware and software issues where possible, and assists dealership employees with accurate customer information. The position also involves dealership outreach, training, and meeting contact center and case management standards. Applicants must successfully complete a pre-employment drug test and background check.
Requirements
- Ability to use computer software such as Microsoft Office suites, business systems, and internet applications.
- Flexibility to travel to stores when required.
- Ability to solve problems using available resources.
- Outstanding customer service and communication skills.
- High school diploma or related qualification required.
- Ability to meet physical demands and duration of exertion generally required for the job, including sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
- Must successfully complete a pre-employment drug test and background check.
Nice To Haves
- Agricultural industry knowledge preferred.
- Related technical degree preferred.
Responsibilities
- Provide timely solutions to customer needs by telephone, email, and other communication methods.
- Diagnose problems involving precision hardware and software on dealership products and provide solutions when applicable.
- Serve as an internal resource for dealership employees seeking timely and accurate customer information.
- Take responsibility for ensuring customer interactions result in effective and timely solutions.
- Make outgoing calls in support of dealership Sales, Parts, Service, and Integrated Solutions initiatives.
- Participate in ongoing training to develop technical knowledge and skills.
- Develop and deliver training to customers and employees during off-season periods.
- Meet contact center metrics, including call volume and problem resolution requirements.
- Follow case management requirements for documenting problems and resolutions.
Benefits
- Competitive pay based on experience.
- Medical, dental, vision, and accident insurance.
- Short-term disability insurance.
- Life insurance.
- 401(k) with generous company match.
- Progressive paid time off.
- Paid holidays.
- Training programs and opportunities for career growth and internal promotion.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
