John Deere Support Center - Billings, MT

C & B • Billings, MT

18h

About The Position

C & B Operations, LLC is hiring a Support Center Representative for its John Deere support center in Billings, Montana. The support center serves customers across C & B's dealerships by supporting inbound and outbound calls, text messages, and emails about dealership products and services. The representative provides timely, accurate solutions, helps dealership employees respond to customers, and supports dealership initiatives across Sales, Parts, Service, and Integrated Solutions. The role also involves ongoing technical training and delivering training to customers and employees during off-season periods.

Qualified applicants must successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace. The company describes itself as an equal opportunity employer and aims to provide fair and consistent treatment and equal growth opportunities.

Requirements

• Ability to use computer software such as Microsoft Office suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Ability to solve problems using all available resources.
• Outstanding customer service and communication skills.
• High school diploma or related qualification required.
• Ability to meet the physical demands and duration of exertion generally required for the job, including sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Must successfully complete a pre-employment drug test and background check.

Nice To Haves

• Agricultural industry knowledge preferred.
• Related technical degree preferred.

Responsibilities

• Provide timely and effective solutions to customer needs by telephone, email, and other communication methods.
• Diagnose problems involving precision hardware and software on dealership products and provide solutions when applicable.
• Serve as an internal resource for dealership employees seeking timely and accurate information for customers.
• Take responsibility for ensuring customer interactions result in effective, timely solutions.
• Make outgoing calls in support of dealership initiatives in Sales, Parts, Service, and Integrated Solutions.
• Participate in ongoing training to develop technical knowledge and skills.
• Develop and deliver training to customers and employees during off-season periods.
• Meet contact center metrics, including call volume and problem resolution requirements.
• Follow case management requirements for documenting problems and resolutions.

Benefits

• Competitive pay based on experience.
• Medical, dental, vision, and accident insurance.
• Short-term disability insurance.
• Life insurance.
• 401(k) with generous match.
• Progressive paid time off.
• Paid holidays.
• Training programs and opportunities for career growth and promotion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED