Support Center Representative - John Deere Technology
About The Position
The Support Center Representative supports C & B Operations’ John Deere dealership products and services by responding to inbound and outbound customer calls, text messages, and emails. The role focuses on increasing customer satisfaction and loyalty by providing timely, accurate solutions and supporting dealership employees with customer information. The representative diagnoses hardware and software issues involving dealership products, makes calls to support dealership initiatives, participates in ongoing technical training, and develops and delivers training to customers and employees during off-season periods. The position also requires meeting contact center metrics and following case-management procedures.
Requirements
- Ability to use computer software, including Microsoft Office suites, business systems, and internet applications.
- Flexibility to travel to stores when required.
- Ability to solve problems using available resources.
- Outstanding customer service and communication skills.
- High school diploma or related qualification required.
- Ability to meet the physical demands and duration of exertion generally required for the job, including sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
- Must successfully complete a pre-employment drug test and background check.
Nice To Haves
- Agricultural industry knowledge preferred.
- Related technical degree preferred.
Responsibilities
- Provide timely solutions to customer needs by telephone, email, and other communication methods.
- Diagnose hardware and software problems with dealership products and provide solutions when applicable.
- Support dealership employees as an internal resource, helping them provide customers with timely and accurate information.
- Ensure customer interactions result in effective and timely solutions.
- Make outbound calls in support of Sales, Parts, Service, and Integrated Solutions initiatives.
- Participate in ongoing training to develop technical knowledge and skills.
- Develop and deliver training to customers and employees during off-season periods.
- Meet contact center metrics, including call volume and problem resolution requirements.
- Follow case-management requirements for documenting problems and resolutions.
Benefits
- Competitive pay based on experience.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Accident insurance.
- Short-term disability insurance.
- Life insurance.
- 401(k) with generous employer match.
- Progressive paid time off.
- Paid holidays.
- On-the-job training and opportunities for advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
