John Deere Support Center - Billings, MT

C & B Ag • Billings, MT

1d • Onsite

About The Position

C & B Operations, LLC is hiring a support center representative for its Billings, Montana location. The support center helps increase customer satisfaction and loyalty by handling inbound and outbound customer calls, text messages, and emails about products and services offered through C & B dealerships. The role provides timely customer solutions, diagnoses hardware and software issues when possible, supports dealership employees, and contributes to dealership initiatives and customer and employee training.

Requirements

• Ability to use computer software such as Microsoft Office suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Ability to problem-solve using available resources.
• Strong customer service and communication skills.
• High school diploma or related qualification required.
• Ability to meet the physical demands and duration of exertion generally required for the job, including sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Successful completion of a pre-employment drug test and background check.

Nice To Haves

• Agricultural industry knowledge.
• Related technical degree.

Responsibilities

• Provide timely solutions to customer needs by telephone, email, and other communication methods.
• Diagnose problems with precision hardware and software on dealership products and provide solutions when applicable.
• Serve as an internal resource to dealership employees, helping them provide customers with timely and accurate information.
• Take responsibility for ensuring customer interactions result in an effective and timely solution.
• Make outgoing calls to support dealership department initiatives in Sales, Parts, Service, and Integrated Solutions.
• Participate in ongoing training to develop technical knowledge and skills.
• Develop and deliver training to customers and employees during off-season periods.
• Meet contact center metrics, including call volume and problem resolution requirements.
• Follow case management requirements for documenting problems and resolutions.

Benefits

• Competitive pay based on experience.
• Medical, dental, vision, and accident insurance.
• Short-term disability insurance.
• Life insurance.
• 401(k) with a generous employer match.
• Progressive paid time off.
• Paid holidays.
• Training programs and opportunities for career growth and internal promotion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED