Support Center Representative
About The Position
Join Altana and Help Us Deliver Meaningful Member Connections At Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values—Connection, Altruistic, Revolutionary, Empowering, and Synergistic—we strive to create exceptional experiences through every interaction. We’re looking for a Support Center Representative who shares our passion for service and thrives in a collaborative, fast-paced environment. Position Overview As a Support Center Representative, you are often the first point of contact for our members. You play a critical role in building trust, solving problems, and creating meaningful connections through phone, digital, and online interactions. This position blends service excellence with operational accuracy, ensuring members feel supported, understood, and valued.
Requirements
- High School Diploma or GED (preferred)
- Minimum of 12 months of experience in a member or customer support function in a financial services institution, or directly related field
- Foundational understanding of call center or member service operations
- Strong problem-solving skills with the ability to resolve a variety of member needs
- Excellent written and verbal communication skills
- Ability to handle sensitive and confidential information with professionalism
- Comfort working independently while also contributing to a team
- Proficiency with standard office technology (phones, computers, systems)
Responsibilities
- Answer inbound calls and assist members with questions, account needs, and fund transfers
- Route calls to appropriate teams when specialized support is needed
- Respond to online messages, voicemails, and digital inquiries with professionalism and care
- Conduct member research to resolve questions and issues effectively
- Process mobile deposits, emails, and digital service requests
- Support members by identifying needs and connecting them to the right solutions
- Process and review daily and periodic reports with attention to detail
- Maintain accuracy and efficiency across all transactions and systems
- Partner with teams across the organization to ensure seamless member experiences
- Provide backup support for ITM Representatives as needed
- Share knowledge and contribute to a positive, team-focused environment
- Stay current on Altana products, services, and policies
- Follow all compliance, privacy, and regulatory guidelines
- Attend required meetings and participate in ongoing training and development
- Maintain dependable attendance and punctuality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
