Patient Support Center Representative

UnitedHealth Group•Tampa, FL

2d•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Support Center Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 4 - 6 weeks of paid on-the-job training. The hours of the training will be aligned with your schedule.

Requirements

High School Diploma / GED OR equivalent years of experience
Must be 18 years of age OR older
1+ years of customer service experience
1+ years of Microsoft Office experience
Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM PST from Monday - Friday

Nice To Haves

1+ years of experience in a health care setting
EMR experience
Knowledge / Understanding of CPT / ICD - 10 coding
Communication skills and phone etiquette
Experience with providing customer service
Access to independent means of transportation during work hours for job related tasks
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

First point of contact for our patients; Sets the tone for a positive experience
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures, following standard guidelines
Uses Multiple computer and phone systems to fulfill patient needs over phone
Verifies patient information, while documenting in their Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information