Administrative Support/Call Center Representative

Aston Carter•Enfield, CT

2d•Onsite

About The Position

We’re actively hiring a Customer Service Representative to join our onsite team in Enfield, CT. This is a front‑line role at the heart of our daily operations, where you’ll make a real impact by assisting customers, solving problems, and keeping everything running smoothly. This position is fully on-site. Remote or hybrid work is not available. If you enjoy working face‑to‑face with a team in a professional office setting, you’ll feel right at home here.

Requirements

1–3 years of customer service, call center, or office experience
Clear, confident verbal and written communication skills
Strong typing and data entry accuracy
Proficiency in Microsoft Excel, Word, and Outlook
Ability to multitask and stay organized in a busy environment
A detail‑oriented mindset and problem‑solving attitude
Comfort learning and using customer service software
Basic math, reading, and writing skills
High school diploma or equivalent

Nice To Haves

Prior experience in customer service or call center environments
Experience in the refuse or waste services industry
A genuine passion for delivering outstanding customer experiences
Interest in long‑term career growth into sales, billing, or dispatch
Comfort working in a structured, high‑energy office setting

Responsibilities

Handle high‑volume inbound calls with confidence, clarity, and professionalism
Answer customer questions about services, orders, invoices, and payments
Research and resolve issues using internal systems and tools
Follow up on unresolved inquiries to ensure nothing slips through the cracks
Investigate billing discrepancies and misapplied payments to maintain accurate accounts
Route calls to the appropriate departments when specialized support is needed
Accurately document customer interactions, outcomes, and call details
Enter customer orders and provide service recommendations with precision
Spot patterns or recurring issues and proactively alert supervisors
Suggest improvements to enhance customer experience and efficiency
Support and help train new team members as the department grows
Maintain punctual, dependable attendance and adapt to evolving business needs
Represent the company with professionalism in every interaction