Support Center Consultant

Davidson College • Davidson, NC

5d • Onsite

About The Position

The Support Center Consultant provides comprehensive technical support to faculty, staff, and students, offering timely and professional assistance with computer hardware, software, and audio-visual technology across campus. This position is part of the Technology & Innovation (T&I) team and contributes to its mission of removing barriers between people and Davidson’s primary purpose.

The role supports college-owned technology and constituents’ use of it, including installing, troubleshooting, and maintaining computers, printers, A/V equipment, and related technologies. It also contributes to equipment selection and allocation, creates documentation, and conducts workshops that enable users to help themselves. The successful candidate is a high-energy, service-oriented technical support professional committed to user success and to collaborative, transparent, empathetic, innovative, and accountable work.

Requirements

• Associate’s degree in a related field and at least three years of desktop/user support experience, or an equivalent combination of education and experience.
• Experience working in a fast-paced, customer-focused technical support environment.
• Proficiency in mixed-platform computing environments with integrated directory services, including Active Directory.
• In-depth knowledge of Windows and Apple operating systems, including advanced troubleshooting skills.
• Experience supporting iOS and Android mobile devices and connecting them to enterprise services.
• Strong hardware troubleshooting skills involving desktops, laptops, tablets, projectors, and printers.
• Experience supporting desktop and cloud-based services, including Office 365, Microsoft Office, Google Apps, and Adobe Creative Suite.
• Strong knowledge of IT security principles and best practices, including virus and malware remediation.
• Experience with ticketing systems, knowledge bases, and other technical support tools.
• Excellent communication, time management, and customer service skills.
• Ability to work independently and collaboratively.
• Physical ability to move computer equipment and drive small motorized vehicles.

Nice To Haves

• Industry certifications such as CompTIA+, Apple, or Microsoft.
• Experience with imaging technologies such as JAMF or Windows Deployment Services.
• Experience supporting classroom A/V equipment and learning space technologies.
• Knowledge of voicemail systems and wireless networks.
• Experience creating user-friendly documentation, training materials, and support resources.
• Experience with endpoint security and security incident investigation.

Responsibilities

• Deliver exceptional customer service and technical support to end users.
• Install, troubleshoot, and maintain computers, printers, A/V equipment, and related technologies.
• Participate in the selection and allocation of new equipment.
• Create documentation and conduct workshops to enable user self-service.
• Support college-owned technology and constituents’ use of it.
• Uphold the department’s culture of collaboration, transparency, empathy, innovation, and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree