Customer Support Consultant

Epos Now Group • Orlando, FL

8d

About The Position

The Customer Support Consultant helps new customers with post-set-up care, handling queries by telephone, email, and web chat. The role focuses on delivering an outstanding customer experience while meeting revenue and customer satisfaction targets. Consultants build customer relationships and accurately record information in the CRM. Staff coverage is needed to support customers across different regions.

Epos Now is a cloud-based payments and point-of-sale software provider with an international presence. The company supports employees with personalised progression plans and promotes internally. Interviews are starting immediately; candidates first have a screening call with RecruitmentJunky, followed by a face-to-face interview with a hiring manager at the Norwich office.

Requirements

• Be proactive, driven to succeed, and able to hit targets.
• Have strong organisation and attention to detail to manage phone, diary, and data systems.
• Have excellent communication skills across all mediums.
• Be resilient and able to bounce back from unhappy customers.
• Show empathy for customers and remain calm and professional.

Nice To Haves

• A good understanding of technology, including Android, iOS, and Windows, and experience using Google Suite.
• At least one year's experience in hospitality, retail, or contact centre work.

Responsibilities

• Handle customer queries via telephone calls, email, and web chat.
• Achieve revenue and customer satisfaction targets.
• Nurture meaningful customer relationships.
• Accurately record information in the CRM.
• Deliver exceptional customer service.

Benefits

• Uncapped commission pay on top of salary.
• Career progression opportunities, with a philosophy of promoting internally.
• 25 days PTO.
• Medical coverage, including dental and vision.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed