Customer Support

AFC Industries•Muscatine, IA

7d•$20 - $28

About The Position

The Customer Support Team Member ensures customer requests, order activity, and administrative processes are completed accurately, efficiently, and in accordance with established requirements. The role supports the Account Management team by reviewing contracts, entering and maintaining orders, monitoring the order board, and communicating potential issues before they affect customers. The position serves as a link between customers, Account Managers, and internal departments. Success requires attention to detail, organization, responsiveness, and the ability to manage a high volume of transactions while maintaining accuracy. The role is expected to follow applicable policies, procedures, work instructions, and ISO-related requirements, contribute to continual improvement, and perform other duties as assigned. The work environment is described as manufacturing, office, hybrid, onsite, or remote. Physical requirements include sitting and working at a computer for extended periods; frequent use of a keyboard, mouse, telephone, and other office equipment in an indoor climate-controlled setting; moderate standing, walking, bending, and squatting; and occasional lifting of up to 10 pounds from floor to desk height, with minimal overhead lifting. PPE is required as specified by the site. Travel is not required. Working hours are 8:00 a.m.–4:30 p.m., Monday through Friday. Hourly pay is $20.00–$28.00.

Requirements

Associate degree in Business, Business Administration, Supply Chain, Operations, Distribution, or a related field is preferred.
1–3 years of experience in customer service, order entry, sales support, administrative support, inside sales, or a related role is preferred.
Experience processing customer orders or using an ERP, order management, or business system is preferred.
Experience reviewing documents, purchase orders, contracts, or customer requirements.
Experience working in a high-volume, deadline-driven environment.
Experience supporting customers or internal sales/account management teams.
Knowledge of CRM, order management, and other business systems.
Knowledge of Microsoft Office products and ERP systems.
Demonstrated customer focus, accuracy and attention to detail, clear and timely communication, organization and time management, teamwork, accountability, problem solving, professionalism, quality and compliance, continuous improvement, confidentiality, and integrity.

Nice To Haves

Associate degree in Business, Business Administration, Supply Chain, Operations, Distribution, or a related field.
1–3 years of experience in customer service, order entry, sales support, administrative support, inside sales, or a related role.
Experience processing customer orders or working with an ERP, order management, or business system.

Responsibilities

Review contracts.
Enter and maintain orders and monitor the order board.
Communicate potential issues to the Account Manager or team leads.
Assist Account Managers.
Meet primary measures for order accuracy, order volume, and administrative accuracy.
Follow applicable policies, procedures, and work instructions.
Support the department and continual improvement.
Perform other duties as assigned.