Customer Support Agent

ARQAI LLC•Fort Myers, FL

5d•$25 - $28

About The Position

ArqAi is seeking a Customer Support Agent for its Fort Myers, Florida Support Center. ArqAi is a privately owned collection of four smart home companies across Florida, providing installation and cloud-based services for intelligent products. The role blends customer service, accounts receivable, and customer retention, and involves managing high volumes of written and verbal communication while consistently meeting deadlines. The agent provides timely, accurate customer support; helps retain customers and prevent service cancellations; manages customer accounts in CRM and vendor portals; follows up on overdue balances and billing issues; and audits and reconciles accounts. The position calls for strong communication and organizational skills, dependability, initiative, and the ability to work independently and collaboratively in a fast-paced team environment. Candidates must have no criminal history and must pass a background check and drug screen.

Requirements

Proficient in Salesforce.com and other PC-based tools.
Strong customer retention skills and ability to present solutions that maintain long-term relationships.
Exceptional communication and organizational skills.
Productivity, dependability, and initiative.
Ability to thrive independently and collaboratively in a fast-paced, team-oriented environment.
Must have no criminal history record.
Must be able to pass a background check and drug screen.

Responsibilities

Deliver timely and accurate customer support.
Build customer relationships and present solutions to retain customers and prevent service cancellations.
Work with management to optimize retention strategies and customer satisfaction.
Manage customer accounts in the CRM and vendor portals.
Monitor and follow up on past-due balances, collaborating with customers to resolve billing issues.
Audit and reconcile accounts to support financial accuracy and compliance.
Manage accounts receivable, including client payment cycles, to support consistent cash flow.
Prepare accurate reports to support financial and operational decisions.