Customer Support
About The Position
We are looking for a highly organized, detail-oriented, and customer-focused Customer Support Representative to support our Sales Team and manage the order process from estimate through invoicing. This role is responsible for taking orders generated by the Sales Team, entering estimates accurately, converting estimates into orders, and ensuring final invoices are processed correctly. Many of these orders can be complex and may involve custom specifications, so success in this role requires strong attention to detail, problem-solving ability, and a commitment to accuracy. This position plays a critical role in creating a seamless customer experience while also supporting internal sales and operational efficiency. This role offers a base salary plus a percentage of every order entered and invoiced, rewarding accuracy, efficiency, and strong order execution. The purpose of this role is to support the Sales Team and customers by ensuring estimates, orders, and invoices are processed accurately and efficiently, while delivering a professional, welcoming, and solutions-oriented experience at every touchpoint.
Requirements
- Experience in customer support, sales support, order entry, inside sales, or administrative operations
- Strong data entry and order processing accuracy
- Ability to manage multiple orders and priorities in a fast-paced environment
- Comfortable handling detailed, custom, and sometimes complex order requirements
- Strong written and verbal communication skills
- Ability to work cross-functionally with sales, operations, and warehouse teams
- Problem-solving mindset with strong ownership and accountability
Nice To Haves
- Experience with estimating, invoicing, or ERP/order management systems is preferred
Responsibilities
- Support the Sales Team by processing customer orders submitted from the field
- Enter estimates accurately and completely based on sales information provided
- Convert approved estimates into finalized orders in the system
- Prepare and process invoices once orders are completed
- Manage complex and custom orders with a high level of detail and accuracy
- Review order details carefully to ensure pricing, quantities, specifications, and special instructions are correct
- Coordinate with sales, operations, and warehouse teams to ensure smooth order execution
- Serve as the primary point of ownership for order-related questions, issues, and follow-up
- Answer inbound customer calls and provide updates, support, and order information
- Assist walk-in customers with professionalism and product/order guidance as needed
- Help customers understand product options, pricing, applications, and availability
- Communicate clearly and proactively when issues arise with timing, inventory, custom requests, or order details
- Maintain strong documentation and follow-through throughout the full order lifecycle
Benefits
- Base salary plus a percentage of every order entered and invoiced
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
