About The Position

The Support Associate supports a customer- and product-focused sales culture by performing store operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products are stored, ticketed, located, and merchandised appropriately, and supports the store’s customer service standards and visual presentation. This is a seasonal holiday role, with employment ending no later than January 16, 2022. Duties may vary by brand.

Requirements

  • High school diploma or equivalent.
  • Must be at least 16 years old for this location’s holiday hiring; the general qualification states 18 years or older except for temporary or seasonal hiring needs.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Ability to learn or adapt to technology provided by the company.
  • Ability to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
  • Regular attendance to ensure adequate coverage for company objectives.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to communicate with customers, Associates, and Management and wear/use a headset.
  • Ability to meet the listed physical requirements: constant walking/standing, occasional lifting up to 50 lbs., and frequent climbing.

Nice To Haves

  • Previous stock or cashier experience preferred.
  • Exposure to visual merchandising and product placement techniques desired.

Responsibilities

  • Process merchandise and ensure items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
  • Ensure new products are merchandised and represented in a timely manner.
  • Enter receiving documents into the computer system and reconcile merchandise invoices with received items as applicable.
  • Complete store-to-store transfers and Locate requests accurately and on time.
  • Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, and sign holders appropriately.
  • Participate in pricing changes and markdowns.
  • Alert store management to cash supply needs.
  • Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
  • Assist with boutique cleanliness and organization.
  • Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
  • Promote an inclusive, collaborative approach to problem solving.
  • Seek personal development opportunities and solicit feedback.
  • Perform other duties as assigned.
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