About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is properly stored, ticketed, located, and replenished, and supports timely merchandising of new products. The position also contributes to store visual presentation, cleanliness, and organization while promoting a cohesive omnichannel customer experience and the company’s Most Amazing Personal Service (MAPS) principles. This is a seasonal holiday role, with employment ending no later than January 16, 2022. Duties may vary by brand. The position requires a flexible schedule that may include nights, weekends, and holidays.

Requirements

  • High school diploma or equivalent.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Ability to learn or adapt to company-provided technology.
  • Ability to work the majority of the shift standing.
  • Ability to work quickly within strict timelines.
  • Ability to demonstrate teamwork.
  • Ability to communicate with customers, associates, and management and to wear/use a headset.
  • Regular attendance is essential to ensure adequate coverage.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • For this holiday hiring location, applicants may be 16 or older.

Nice To Haves

  • Previous stock or cashier experience.
  • Exposure to visual merchandising and product placement techniques.

Responsibilities

  • Process merchandise so it is properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
  • Ensure new products are merchandised and represented in a timely manner.
  • Enter receiving documents into the computer system and reconcile merchandise invoices with items received, as applicable.
  • Complete store-to-store transfers and Locate requests accurately and promptly.
  • Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, sign holders, and related items appropriately.
  • Participate in pricing changes and markdowns.
  • Alert store management to cash supply needs.
  • Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
  • Assist with boutique cleanliness and organization.
  • Model, support, and promote MAPS principles and standards to provide a cohesive omnichannel experience.
  • Promote an inclusive, collaborative approach to problem solving.
  • Seek personal development opportunities and solicit feedback.
  • Perform other duties as assigned.
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