Support Associate - Chico's

Chicos Fas•Winter Garden, FL

21h•Onsite

About The Position

The Support Associate supports management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role helps deliver a strong customer experience and maximize store profitability. Duties may vary by brand. Applications are accepted for store-team opportunities, though the position applied for may not currently be open.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, associates, and management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly, for 67–100% of an 8-hour shift.
Ability to lift up to 50 lbs. occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and product knowledge, recommending or locating merchandise based on customer needs.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other operations.
Reinforce customer buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain a customer following through clienteling and wardrobing.
Know current product fit and style assortment offerings in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and well stocked.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.