Support Associate - Chico's

Chicos Fas•Gaffney, SC

1d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is stored, ticketed, located, and replenished appropriately, and that new products, visual materials, and store transfers are processed accurately and on time. The position also supports pricing changes, markdowns, visual directives, and boutique cleanliness and organization. The Support Associate models and promotes the Most Amazing Personal Service (MAPS) principles and standards, supporting a cohesive omni-channel customer experience. The role contributes to an inclusive, collaborative team, seeks development opportunities, and solicits feedback. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Ability to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management and to wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous stock or cashier experience.
Exposure to visual merchandising and product placement techniques.

Responsibilities

Process merchandise so it is properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices to received items, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage in a timely manner; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
Assist with boutique cleanliness and organization.
Model, support, and promote MAPS principles and standards, offering a cohesive omni-channel experience.
Promote an inclusive and collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.