Support Associate - White House Black Market

Chicos Fas•Miami, FL

3d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing store sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise and visual materials are processed, stored, and represented effectively, and supports the store’s customer experience, teamwork, and growth principles. Duties may vary across brands.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management, including wearing and communicating through a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Able to meet the physical demands of constant walking and standing, occasional lifting up to 50 pounds, and frequent climbing.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices against items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage in a timely manner; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.