Support Associate - White House Black Market

Chicos Fas•Vero Beach, FL

3d•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure products and visual materials are received, processed, stored, and presented in a timely manner, while supporting customer service, boutique cleanliness, and teamwork. Some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Communicate with customers, Associates, and Management; wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Able to meet the physical requirements of constant walking/standing for 67–100% of an 8-hour shift, occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift, and frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process merchandise so items are stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.