Support Associate - White House Black Market

Chicos Fas•Palm Beach Gardens, FL

15h

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role also supports customer service, visual merchandising, boutique cleanliness, and teamwork while following the company’s core principles and service standards. The associate processes and organizes merchandise for storage and replenishment, ensures new products are merchandised promptly, handles receiving documents and transfers, and assists with pricing changes, markdowns, visual directives, and cash supply needs. The position may be found across multiple brands, and duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management and to wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Must be able to meet the physical demands of constant walking and standing, occasional lifting up to 50 pounds, and frequent climbing.

Nice To Haves

Previous stock or cashier experience.
Exposure to visual merchandising and product placement techniques.

Responsibilities

Process merchandise, ensuring items are stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage in a timely manner; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.