Support Associate - White House Black Market

Chicos Fas•Estero, FL

17h•Onsite

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions such as cashiering, merchandise handling, stock processing, and stockroom organization. The role helps ensure products are processed, stored, ticketed, located, and merchandised effectively, and assists with store operations, visual directives, and boutique cleanliness. The associate also supports a consistent customer experience, including efficient register service and enrollment in the rewards program, while contributing to teamwork and personal development. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to company-provided technology.
Must be able to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Ability to communicate with customers, Associates, and Management, and to wear and communicate with a headset.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous stock or cashier experience.
Exposure to visual merchandising and product placement techniques.

Responsibilities

Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise to maximize stock space.
Ensure new products are properly merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile merchandise invoices with items received, as applicable.
Complete store-to-store transfers and Locate requests accurately and on time.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, sign holders, and related supplies.
Participate in pricing changes and markdowns.
Alert store management to cash supply needs.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
Ensure a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other applicable operations.
Sign clients up for the rewards program.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.