Support Assistant I - Acute Care - Medical/Cardiology - Nights
About The Position
Under general supervision, the Support Assistant I provides administrative and clerical assistance to support the operation of the assigned nursing unit and collaborates with staff and leaders in the unit’s development, management, and operation. The position is in Denver Health’s 7A Medical Surgical Telemetry Medicine Observation Unit, a 28-bed unit specializing in cardiac patient care. The unit is described as fast-paced, with a strong team culture and opportunities for critical thinking, problem solving, and career advancement. The role monitors and transcribes orders, supports patient reception and communications, prepares and maintains patient records, and assists with orders, laboratory slips, and appointments. The Support Assistant I works with patients, families, the public, and colleagues while maintaining confidentiality and professional conduct. The position is designated as nights and regular 0.9 FTE.
Requirements
- 1–3 years of clerical or customer service experience.
- Knowledge of medical terminology.
- Mathematical and organizational abilities.
- Good written and oral communication skills.
- Detail-oriented and able to problem-solve minor issues.
- Ability to work in and around a busy surgical setting.
- Ability to read and follow written instructions and write brief notes about activities performed during the shift.
- Ability to cover more than one unit.
- Microsoft Office Suite required.
Responsibilities
- Monitor computerized or written orders promptly and accurately; transcribe physicians’ orders, notify the RN of STAT orders, and clarify difficult-to-read orders.
- Greet patients and visitors with awareness of cultural and age differences, maintain patient confidentiality, answer phones and call lights promptly, take accurate messages, and relay patient information to Nursing.
- Activate patients in appropriate systems; obtain medical record numbers and patient stickers; prepare charts, patient bands, and paperwork; transfer patient information when needed; and ensure paperwork is submitted and exchanged.
- Prepare discharge, transfer, or demise records and paperwork, ensure records are ready for Medical Records, prepare and distribute daily flow sheets, and file face sheets, lab slips, and appointments in patient charts as required.
- Prepare laboratory slips, enter computer orders, call or schedule appointments according to written or verbal orders, and organize charts.
- Interact professionally with colleagues and the public consistent with the Denver Dozen and Denver Health’s mission, and participate in the peer review process.
Benefits
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
- 100% paid parental leave for up to six weeks.
- Immediate eligibility for retirement plans with employer contributions up to 9.5%.
- Medical, dental, and vision plans, plus employer-paid disability and life insurance.
- Well-being programs, including an on-site employee fitness center and the RESTORE Center.
- Free RTD EcoPass for public transportation.
- Childcare discount programs and exclusive perks on brands, travel, and more.
- Tuition reimbursement and assistance.
- Education, coaching, and professional development through the Workforce Development Center, supporting internal career growth and advancement pathways.
- Professional clinical advancement program and shared governance.
- Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the PSLF program.
- National Health Service Corps and Colorado Health Service Corps eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
