Support Assistant I - Acute Care - Medical/Cardiology - Nights

Denver Health and Hospital Authority • Denver, CO

2d

About The Position

Denver Health is seeking a Support Assistant I for Department 7A, a 28-bed medical/surgical telemetry unit specializing in cardiac care. The unit is fast-paced, has a strong team culture, and supports critical thinking, problem solving, and career advancement. Under general supervision, the Support Assistant provides administrative and clerical assistance to support the nursing unit’s operations and collaborates with staff and leaders in the unit’s development, management, and operation.

The role works nights and is listed as regular, 0.9 FTE. The position requires 1–3 years of clerical or customer service experience and knowledge of medical terminology. Denver Health describes its benefits as including paid time off, paid parental leave, retirement contributions, health coverage, well-being programs, tuition assistance, professional development, and loan-forgiveness support.

Requirements

• 1–3 years of clerical or customer service experience.
• Knowledge of medical terminology.
• Mathematical and organizational abilities.
• Good written and oral communication skills.
• Detail-oriented and able to solve minor issues.
• Able to work in and around a busy surgical setting.
• Able to read and follow written instructions and write brief notes about activities performed during the shift.
• Able to cover more than one unit.
• Microsoft Office Suite required.

Responsibilities

• Monitor computerized or written orders promptly and accurately, transcribe physicians’ orders, notify the RN of STAT orders, and clarify difficult-to-read orders.
• Greet patients and visitors with awareness of cultural and age differences, maintain patient confidentiality, answer phones and call lights promptly, take accurate messages, and relay patient information to Nursing.
• Activate patients in appropriate systems; obtain medical record numbers and patient stickers; prepare charts, patient bands, and paperwork; transfer patient information when necessary; and ensure paperwork is submitted and exchanged.
• Prepare discharge, transfer, and demise records; complete paperwork; ensure records are ready for Medical Records; prepare and distribute required daily flow sheets; and file face sheets, lab slips, and appointments in patient charts.
• Prepare laboratory slips, enter orders in the computer, call or schedule appointments according to written or verbal orders, and organize charts.
• Interact professionally with colleagues and the public in accordance with Denver Health values and mission, and participate in the peer review process.

Benefits

• Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
• 100% paid parental leave for up to six weeks.
• Immediate retirement-plan eligibility with employer contributions up to 9.5%.
• Medical, dental, and vision plans, plus employer-paid disability and life insurance.
• Well-being programs, including an on-site employee fitness center and the RESTORE Center.
• Free RTD EcoPass for public transportation.
• Childcare discounts and discounts or perks on brands and travel.
• Tuition reimbursement and assistance.
• Education, coaching, and professional development through the Workforce Development Center.
• Professional clinical advancement program and shared governance.
• Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the program.
• National Health Service Corps and Colorado Health Service Corps eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed