Support and Configuration Analyst

Inetum Romania

12h•Remote

About The Position

The Support & Configuration Engineer/Analyst will be involved in the upgrade and ongoing support of the MultiCash Banking Application within a large enterprise environment. The role focuses on supporting the migration process from version 4 to version 5, as well as handling client incidents and technical requests. This position combines technical troubleshooting skills with client-facing communication, ensuring smooth upgrades and proper functioning of the application across client environments.

Requirements

Previous experience in technical support / IT support / configuration role
Technical understanding of software & hardware environments
Ability to perform rudimentary technical analysis (not business analysis)
Strong communication skills – ability to interact directly with clients
Problem-solving mindset and adaptability
Familiarity with operating systems (e.g. Windows compatibility topics)

Nice To Haves

Experience with MultiCash / similar applications is a plus
Category B driving license

Responsibilities

Support the upgrade process of MultiCash application (v4 → v5) on client environments
Investigate and resolve technical tickets/incidents reported by users
Perform basic technical analysis (software & hardware) to identify root causes of issues
Communicate with clients to understand technical requirements and explain compatibility constraints (e.g. OS requirements such as Windows versions)
Ensure proper installation, configuration and functionality of the application
Collaborate with internal teams to ensure adherence to project timelines
Document solutions and update internal knowledge base when needed