Configuration Analyst

CACI International • National Harbor, MD

1d • $59,600 - $122,100 • Onsite

About The Position

We are seeking a detail-oriented Configuration Analyst to join our FEMA team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems. This role involves creating, maintaining and updating configuration documents such as user guides, job aids, and standard operating procedures for configuration of the systems that are being supported.

Requirements

• Ability to obtain a FEMA Entrance on Duty (EOD)
• Bachelor's degree
• 6 years of related work experience
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Proficiency in data analysis and reporting tools

Nice To Haves

• Prior FEMA experience
• Advanced ITIL certifications or training
• Working knowledge with ServiceNow

Responsibilities

• Create, maintain, and update configuration deliverables such as guides, and job aids
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
• Support the configuration of GTD LGMS and FEMA GO systems
• Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
• Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes
• Analyze help desk inquiries to identify and correct configuration errors in the GTD LGMS and FEMA GO systems.
• Support measurement and reporting for weekly and monthly meetings and as required
• Identify areas for improvement in practices and recommend solutions
• Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Support the Leads in efforts ensuring high performance and quality are consistent
• Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs
• Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level