Support Analyst

Harris • Fort Collins, AZ

4d

About The Position

The Support Analyst is responsible for handling support calls and tickets, as well as installing and updating various applications including product line, integrated 3rd party, operating system, and/or database applications. The role requires exercising sound professional judgment when investigating technical problems and collecting detailed information to categorize requests and establish resolutions. Comprehensive documentation of all customer communication through tickets is also a key responsibility.

Requirements

• 1+ year(s) of customer service experience in a technical environment or relevant experience
• Proven problem-solving abilities
• Proven verbal skills and exceptional written skills
• Experience in technical documentation
• Ability to multi-task effectively
• Work well autonomously

Responsibilities

• Handle support calls or tickets.
• Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collects detailed information to categorize requests to establish a method of resolution.
• Documentation of all customer communication through tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees