Support Agent Commercial Operations

Air Inuit • Montreal, QC

16h • Onsite

About The Position

As the title suggests, the person occupying this position provides support to the Commercial Operations department. More specifically to the cargo operations and to the cargo network coordinator. He responds to customers by phone and email and must provide outstanding customer service.

Requirements

• High school diploma or equivalent
• Good experience in customer service, cargo logistics and claims, preferably in the aviation industry
• Spoken and written bilingualism: French / English is mandatory (Inuktitut an asset)
• Good knowledge of air cargo transportation rules and Transport Canada regulations
• Excellent customer service and communication skills
• Good time management skills and ability to work independently
• Being familiar with the territory of Nunavik and the characteristics of the company are assets
• Good knowledge of Microsoft Word, Excel and Outlook

Nice To Haves

• Inuktitut an asset
• Being familiar with the territory of Nunavik and the characteristics of the company are assets

Responsibilities

• Respond with compassion and care to customer inquiries by email and phone
• Ensure adequate follow-up of the claims and perform the necessary research, internally and externally, to respond appropriately
• Acquire good knowledge of the Air Inuit cargo tariff rules
• Support the Cargo Coordinator in order to maintain and apply cargo transport services and standards across the network
• Develop and maintain excellent communication with clients, employees and other departments within the company
• Ensure that client expectations are met or exceeded
• Perform any other duties required by the company

Benefits

• An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution
• A group insurance plan (life, medical, dental, short- and long-term disability)
• A 3-week vacation allowance (6%)
• Company profit-sharing
• Telemedicine program for employee and family members
• Employee Assistance Program (EAP) for employee and family members
• A retirement allowance program
• A program of flight privileges and discounted travel with several airlines around the world
• Various innovative recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED