Operations Support Specialist - Commercial Lines

Sentry Insurance • Stevens Point, WI

22h • Hybrid

About The Position

This team supports commercial lines (CL) operational and underwriting processes. On behalf of underwriters and sales producers, you will compile and/or share policy and coverage information for assigned lines of business and customers. This team ensures proper documentation and records management according to regulatory and Sentry standards and acts as a resource to less experienced members of the team and other Sentry business units.

Requirements

• Associate degree or equivalent work experience
• Minimum of 1 year of related work experience
• Excellent communication skills

Nice To Haves

• Advanced computer and Microsoft office skills
• Ability to prioritize workload and handle several projects simultaneously

Responsibilities

• Provide operational and administrative services to the underwriting teams.
• Triage and complete tasks for internal and external customers.
• Work with Underwriting Support Specialists to complete new business and renewal submissions within our policy system.
• Verify and review information for accuracy along with required additional information as needed.
• Respond to service questions by investigating and handling problems and/or service issues to a satisfactory resolution.
• Perform other related job duties as needed.

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees