Underwriting Support Specialist - Commercial Lines

Sentry Insurance Agency•Madison, WI

1d•Hybrid

About The Position

This role can be filled working out of our Milwaukee or Madison, WI offices and will follow Sentry’s hybrid work schedule. As an Underwriting Support Specialist, you will be responsible for specific territories utilizing your talents to support the commercial lines business and underwriting team.

Requirements

Associate degree or equivalent work experience
Minimum 2 years of related work experience
Working knowledge of PC software applications
Exceptional communication and organizational skills
A specific focus on accuracy and attention to detail preferred
Ability to multi-task and work independently in a fast-paced environment desired
Knowledge of Sentry systems and processing

Responsibilities

Documents and maintains customer information and forms necessary for policies and/or policy changes in various systems. Handles the most complex transactions by gathering all necessary data from various sources, updating applicable systems, reviewing output for accuracy and completeness, and ensuring appropriate resolution. Ensures that data and materials meet company standards for compliance, completeness, and quality
Collaborates with underwriters and agents to prepare new or renewal files for underwriters within an assigned territory, producing risk/exposure reports and compiling information. Compiles underwriting electronic records and forms, sales quotes, and/or business contracts. May correspond with customers, sales producers, and/or independent agents to gather and verify information or deliver quotes
Serves as primary point of contact and resource for designated producers, customers, and/or agents within the territory. Responds to email and phone inquiries and requests from internal and external parties and effectively explains plan details and/or processing requirements
Responds to internal and external requests for action or information. Assesses the request for completeness and adds account information as warranted before resolving or routing to the appropriate team. Documents all activities in systems. Produce and deliver standard and custom reports as needed. Completes account cancellations as requested
Provides general administrative support, which may include, but is not limited to, participating in system upgrades, process improvement projects, and/or quality audits, and assisting with onboarding new associates on the team. May provide directions to other teams

Benefits

Hybrid work model
In-office workspace and materials for home office
Meal Subsidy
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program