Operations Support Specialist - Commercial Lines

Sentry Insurance Agency•Stevens Point, WI

1d•Hybrid

About The Position

This position supports National Accounts commercial lines (CL) operations. This individual will handle the most complex transactions and policy changes within set guidelines. The position includes, but is not limited to, quoting new and renewal CL business, processing state auto reporting, policy changes, audits, and more. Accuracy, critical thinking, and proper documentation are fundamental to meet regulatory standards and have success within this role at Sentry.

Requirements

Associate Degree or equivalent work experience
Minimum of 1 year of related work experience
Excellent communication skills
Advanced computer and Microsoft office skills beneficial
Ability to prioritize workload and handle several projects simultaneously is desired

Responsibilities

Provide operational and administrative services to the underwriting teams
Triage and complete tasks for internal and external customers
Work with Underwriting Support Specialists to complete new business and renewal submissions within our policy system
Verify and review information for accuracy along with required additional information as needed
Respond to service questions by investigating and handling problems and/or service issues to a satisfactory resolution
Perform other related job duties as needed

Benefits

Hybrid work model
In-office workspace and materials for home office
Home office equipment
Meal Subsidy
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program