Commercial Lines Support Specialist I

Western National Group & Umialik Insurance•Seattle, WA

13h•Hybrid

About The Position

Western National Insurance Group is seeking a Support Specialist I to join their team. This role involves completing data entry for new business, renewals, and endorsements. The company, Western National, is a private mutual insurance company with over 120 years of experience and is known as “The Relationship Company®,” emphasizing friendly and helpful interactions.

Requirements

Good communication skills.
Demonstrated eye for detail.
Effective oral and written communication skills.
High school diploma or equivalent.
Ability to follow established processes and procedures.
Time management and ability to meet deadlines.
Customer service skills.
Proficient use of various core systems, office and computer equipment, and software packages.
Relationship-building skills.
Applicants must be authorized to work for any employer in the U.S.

Responsibilities

Keeps accurate and current records in designated systems that are accessible to others.
Updates routine reports and understands information.
Performs duties that are routine and clerical in nature.
Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
Seeks relevant information and answers to key questions from defined sources.
Gathers input and makes recommendations to solve problems of moderate complexity.
Applies knowledge to help solve problems of relatively limited scope and complexity.
Consistently acts according to customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing customer expectations, using the proper communication channel, and taking ownership to ensure resolution.
Frequently contacts other internal departments and team members.
Performs special projects and other duties as assigned.