Account Specialist - Commercial Lines

Sentry Insurance Agency•Edwardsville, IL

1d•Hybrid

About The Position

As an Account Specialist with Sentry, you will serve as a relationship builder for customers and internal partners, fostering positive relationships with assigned accounts or regions. This position is based out of the Sentry Edwardsville, IL office and operates under a hybrid work model. Sentry is recognized on Forbes’ list of America’s Best Midsize Employers, with a history dating back to 1904. The company is one of the largest and financially strongest mutual insurance companies in the United States, holding an A+ rating by A.M. Best. Headquartered in Stevens Point, Wisconsin, Sentry has offices nationwide and offers a rewarding and challenging work environment with opportunities for professional development and growth across various departments. Sentry values its associates, striving to provide excellent service to business customers through conversations and relationship-building, and extends this commitment to its employees. Associates are encouraged to take ownership of their career paths, provide feedback, set goals, access professional development resources, and contribute to both personal and company success. The company emphasizes a work-life balance, acknowledging that there is more to life than work.

Requirements

Associate degree or equivalent work experience
2+ years of related work experience
Property & Casualty License required; if not currently licensed, must obtain within 120 days of hire
Ability to interpret and apply internal practices, commercial insurance concepts and underwriting guidelines
Ability to work independently and able to manage individual time among competing priorities
Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers
Strong PC skills and ability to quickly learn a variety of software applications
Composure, strong customer service skills and ability to build and maintain relationships is key
Ability to balance multiple priorities in a fast-paced work environment and work independently with little direction

Nice To Haves

Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines

Responsibilities

Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory
Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents to form positive relationships
Partners with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage)
Makes detailed decisions, and understands business risks and consequences of them
Serve as primary point of contact and owner of all service-related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems
Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits
Creates new and renewal applications to these smaller businesses
Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures

Benefits

Flexibility through a scheduled Hybrid work model (Monday and Friday work from home, Tuesday through Thursday work in office)
In-office workspace and materials for your home office, including a laptop and additional equipment
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Education and career development through Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program