Operations Agent

Swissport International AG • Anchorage, AK

7h • Onsite

About The Position

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The company's mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience. Swissport is driven by its core values of Show You Care, Do the Right Things, and Win as a Team. The Operations Agent effectively manages and performs the weight and balance functions in conformance with aircraft specifications, limitations, safety procedures, and standards.

Requirements

• High School diploma or GED equivalent
• Minimum six (6) months experience
• Effective communication skills (verbal and written) in English
• Internal and external customer relations skills
• Computer literate with proficiency in Microsoft Word, Excel and Outlook
• Flexible work schedule including evenings, weekends and holidays

Responsibilities

• Coordinate ramp offload and loading activities.
• Coordinate crew wake up and pick up times
• Prepare flight documents including flight plans, weather briefings, NOTAMs, etc.
• Prepare flight messages including arrival and departure messages, load messages, etc.
• Monitor emails and messages.
• Reporting required information to designated flight dispatch for flight planning purposes.
• Accurately prepare and send LDM and CPM messages per carrier standards.
• Post flight review of flight folder ensuring all required documents present and checklists complete.
• Complete load planning including cargo and baggage as required.
• Prepare NOTOC for crew based on cargo load, if required.
• Maintain personal qualifications in all required areas, i.e. weight and balance, dangerous goods, etc.
• Accurately prepare weight and balance load sheets and trim data for the flight, if required.
• Coordinate and transmit information to centralized load control, if required.
• Coordinate fueling activities and liaise with fuelers.
• Liaise with catering companies as required.
• Coordinate boarding of passengers with cabin and flight crew.
• Verify baggage reconciliation prior to departure.
• Act as Account Supervisor when Supervisor is not present.
• Other duties as assigned

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Company match for 401(k)
• Paid vacation time
• Sick time
• Company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees