Supply Chain Training Manager
About The Position
The Supply Chain Training Manager leads warehouse onboarding and training for new Selectors and Drivers during their first 90 days of employment. The manager coaches and mentors Supply Chain Trainers and, when needed, delivers classroom and on-the-job training directly. The role oversees new hires and trainers, coordinates onboarding resources and schedules, tracks performance against 30-, 60-, and 90-day milestones, and evaluates training effectiveness, safety, retention, and sustainability. The manager provides actionable feedback, supports engagement and job knowledge, and works with Operations, HR, and warehouse leaders to identify and address performance and coaching needs. The position may support area markets as requested, which may require travel, and is accountable with warehouse leadership for facility and equipment condition.
Requirements
- Two years of training or facilitation experience.
- One year of experience overseeing a workforce.
- Strong leadership, communication, and people-development skills.
- High school diploma or equivalent.
Nice To Haves
- College degree.
- Training or facilitation experience in a supply chain or warehouse environment.
- Prior experience and/or leadership or direct-supervision experience in a supply chain or warehouse environment.
- Strong facilitation, leadership, communication, engagement, and development skills.
- Ability to compile and interpret operational metrics.
- Broad knowledge of warehouse operations, methods, and procedures.
- Strong computer skills, including proficiency with PowerPoint, Word, Excel, and Access.
- Familiarity with inventory control, OSHA, HAACP, and other regulatory requirements.
- PIT experience.
Responsibilities
- Own execution of classroom and on-the-job warehouse training for new Selectors and Drivers during their first 90 days, coaching and mentoring trainers and delivering training when necessary.
- Lead Supply Chain Trainers and new hires through a multi-week onboarding period, monitoring productivity, quality, reliability, safety, culture integration, job knowledge, and retention.
- Direct and coordinate onboarding and training, including scheduling and assigning resources, conducting training when trainers are unavailable, observing performance, serving as a subject-matter expert on processes and milestones, and tracking metrics.
- Provide actionable performance and behavioral feedback and coaching to trainers and new hires in classroom and on-the-job settings.
- Facilitate mentoring to support new Selectors’ and Drivers’ engagement during onboarding.
- Analyze and track trainer and associate performance against weekly and 30-, 60-, and 90-day milestones.
- Collect data on training safety, effectiveness, retention, and sustainability to support continuous improvement.
- Ensure new and existing Associates follow preferred plays safely while meeting productivity goals.
- Partner with the Vice President of Operations, Directors, HR, and Supervisors/Managers to check new Selector progress and performance, identify coaching opportunities, and improve performance.
- Attend and participate in required routines, including UMOS steering and labor planning.
- Report performance and retention data to HR and L&D and provide training recommendations and strategies based on trends.
- As needed, consult on interviewing, hiring, performance reviews, discipline, and termination in collaboration with the Vice President of Operations and HR.
- Inspect the facility for safety hazards, resolve or report hazards to the safety manager, and share accountability with warehouse leadership for the physical condition of the warehouse and its equipment.
- Perform assigned duties for area markets as needed or requested, which may require travel.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
