Supply Chain Training Manager
About The Position
The Supply Chain Training Manager owns warehouse training for new Selectors and Drivers during their first 90 days, leading Supply Chain Trainers and new hires through a multi-week onboarding program. The role coordinates training resources and schedules, delivers classroom and on-the-job training when trainers are unavailable, observes performance, tracks milestones and metrics, and coaches trainers and new hires. Success is measured through productivity, quality, reliability, safety, culture integration, job knowledge, and retention. The manager analyzes weekly trainer and associate performance, collects data to assess training effectiveness and sustainability, and identifies opportunities to improve the program. The role partners with operations leaders, HR, and supervisors/managers to monitor new-hire progress, report performance and retention data, and recommend training strategies. It may also support hiring and employment-related processes in collaboration with Operations and HR. The position includes inspecting the facility for safety hazards and sharing accountability with warehouse leadership for the physical condition of the warehouse and equipment. Duties may be performed across assigned area markets and may require travel.
Requirements
- At least two years of training or facilitation experience.
- At least one year of experience overseeing a workforce.
- Strong leadership, communication, and people-development skills.
- High school diploma or equivalent.
- Ability to perform the physical activities described, including continuously standing, walking, and driving; frequently lifting 11–100 pounds; and frequently pushing/pulling, climbing/balancing, bending, and handling objects.
Nice To Haves
- College degree.
- Training or facilitation experience in a supply chain and/or warehouse environment.
- Prior experience and/or leadership or direct-supervision experience in a supply chain or warehouse environment.
- Strong facilitation, engagement, and development skills.
- Ability to compile and interpret operational metrics.
- Broad knowledge of warehouse operations, methods, and procedures.
- Strong computer skills, including proficiency in PowerPoint, Word, Excel, and Access.
- Familiarity with inventory control, OSHA, HAACP, and other regulatory requirements.
- PIT experience.
Responsibilities
- Own execution of classroom and on-the-job warehouse training for new Selectors and Drivers during their first 90 days.
- Lead Supply Chain Trainers and new hires through onboarding and monitor outcomes including productivity, quality, reliability, safety, culture integration, job knowledge, and retention.
- Coordinate onboarding and training, including scheduling and assigning resources, conducting training when trainers are unavailable, observing performance, and tracking milestones and success measures.
- Provide actionable performance and behavioral feedback and coaching to trainers and new hires.
- Facilitate mentoring to promote new Selector and Driver engagement during onboarding.
- Analyze and track weekly trainer and associate performance against 30-, 60-, and 90-day milestones.
- Collect data on training safety, effectiveness, retention, and sustainability to support continuous improvement.
- Ensure new and existing Associates follow preferred plays safely while meeting productivity goals.
- Partner with Operations leadership, HR, and supervisors/managers to review new-hire progress, identify coaching opportunities, and determine performance improvements.
- Attend and participate in required routines, including UMOS steering and labor planning.
- Report performance and retention data to HR and Learning & Development and provide training recommendations based on trends.
- Consult, as needed, on interviews, hiring, performance reviews, discipline, and termination in collaboration with the Vice President of Operations and HR.
- Inspect the facility for safety hazards and resolve them or report them to the safety manager.
- Share accountability with warehouse leadership for maintaining the physical condition of the warehouse and its equipment.
- Perform assigned duties for area markets as needed or requested, potentially requiring travel.
- Perform other duties as assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
